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Helpdesk and Dispatch Responsibilities
- Serve as the first contact with customers who need technical assistance via the phone or email
- Perform troubleshooting using different diagnostic techniques
- Basic MS 365 operation – new user, update contact info.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Transfer calls to the appropriate team.
- Provide needed information on IT products or services.
- Keep record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
Helpdesk and Dispatch Requirements
- Excellent communication and interpersonal skills
- Previous working experience as a Help Desk Technician for 1 year.
- In-depth knowledge of computer systems and mobile devices
- Hands on experience with diagnosing and resolving basic technical issues
- Customer-oriented and patient
- Prior experience with an Australian company.
Favorable Qualifications
- MS100/101, MD100/101, MS900
Job Type: Full-time
Salary: Php30,000.00 - Php35,000.00 per month
Schedule:
- Monday to Friday
- Weekends
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
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