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About Orica
At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.
It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
About the role
We are pleased to announce that we are inviting applications for the Coordinator - Customer Service & Supply role who will coordinate import and export activities for the Australia-Pacific region to/from Orica’s customers and suppliers globally.
The successful candidate will provide coordinate freight movements by liaising with shipping lines and freight forwarders, preparing shipping and commercial documents for customer orders, meeting with business stakeholders to provide updates, ensuring that all freight/shipping-related transactions are completed accurately in the system, vendor invoice management (VIM) and investigating and resolving customer order issues.
To be successful in this role, you will bring a customer-first mentality, the ability to deliver a great customer experience and communicate effectively, and a passion for problem solving, accurate data management and execution skills. This is a key role within the team, where exceptional communication, influencing skills and the ability to perform in a demanding, fast paced environment will see you thrive.
What you will be doing
- Coordinate Import/Export activity through the receival, review and processing of customer product orders.
- Communicate with shipping lines and freight forwarders to book and execute freight movements.
- Work with Orica Planning and Distribution teams to coordinate freight movements and investigate and resolve order issues.
- Prepare shipping and commercial documents for customer orders.
- Attend weekly meetings with internal customers and operational teams to provide status updates on allocated customer orders.
- Ensure that all freight/shipping related system transactions (SAP) are completed accurately and in a timely manner.
- Prepare customer order status reports.
- Receives, reviews and processes vendor invoices for allocated supply chain suppliers (VIM or vendor invoice management).
- Provides support to team members and the Specialist Import/Export for any other supply chain tasks as required.
- Actively contribute to Import/Export team activities, objectives, and initiatives.
- Promptly responds to and resolves queries from internal and external customers.
- Accurately completes required ERP (SAP - 4/S Hannah) processes and transactions in accordance with documented procedures.
- Constantly monitors and completes key system transactions in a timely manner.
- Works with Orica Accounts Payable and Operational teams to ensure efficient supplier payment and issue resolution.
What you will bring
- The ideal candidate will have at least 2 years of relevant experience within the Shipping/Logistics department of a large global organization
- Proficiency in both written and verbal English is essential.
- Familiarisation and experience with using large scale ERP (SAP S/4-Hanna preferred) for invoice, customer order and transport task processing.
- Prior experience in front-line customer service, preferably in a shipping, procurement, logistics or manufacturing environment, is desirable.
- Should possess fast and accurate data entry skills.
- Experience in reviewing and processing supplier invoices for payment.
- Experience in coordinating international freight movements and familiarity with documents and concepts used in international freight is desirable.
What we offer
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.
We respect and value all
Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.
All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
