The Security Systems Administrator is responsible for remotely managing and maintaining client’s IT and related security applications/systems, providing technical support and related assistance to clients and internal staff.
Technical role and responsibilities (Job Requirements):
- Work with a diverse group of clients, that ranges from highly polished corporate environments with complex rules and high-tech platforms, to low end businesses with simple processes and infrastructure.
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Configure and manage a wide range of IT and Security solutions (such as: IT Networks, Video Surveillance, Physical Access Control, Servers, Storage Arrays, and system monitoring solutions)- Proactively manage system uptime on clients’ solutions, using monitoring tools and activity addressing potential issues or platform outages.
- Manage and follow Change Management Procedures such as software updates, patches, or changes.
- Participate in product provisioning which includes design, planning, coordinating, and implementation (to include data migration, programming, testing and other related tasks).
- Manage basic operations and services for a site or multiple sites, including adds, moves, changes, monitoring and reporting.
- Monitor & manage the daily inbound requests or service tickets to a successful completion, from clients, partners, and vendors.
- Provide technical support to clients and company staff.
- Assist field teams work on construction sites or within facilities to troubleshoot existing systems or bring new infrastructure online.
- Create notes, documents and reports in support of work performed.
- Communicate with teams and clients, update team leads, managers or clients on the status of all work performed on a daily basis.
- Work as a liaison with clients, co-workers and sub-contractors.
- Participate in a rotating on-call work schedule.
- Develop new skills and knowledge as it applies to client’s systems or new services offered by the company.
- Attend & pass manufacturer product certifications & training.
- Provide training and support on product usage.
- Participate in technical research and development, to enable continuing innovation within the organization.
Qualifications (Minimal Requirements), Must:
- Be working or have recently worked in the field of Systems Administrator, Help/Service Desk, or Programmer and have a minimum of 7 years’ experience.
- Have good understanding of software standards for Networking, Servers, and Applications
- Have working understating of Database Administration.
- Have working knowledge of Hardware such as Desktop, Laptop and Mobile Computers, Servers, and Networks.
- Possess an expert knowledge of Microsoft & Linux operating platforms.
- Possess knowledge of mainstream mobile operating systems.
- Possess LAN & internet conceptual knowledge and troubleshooting.
- Have and demonstrate problem solving abilities with high attention to detail and strong organizational skills.
- Have excellent communication, motivational and interpersonal skills.
- Be able to work across different actions, departments, and time zones, and with different cultural backgrounds around the world.
- Be able to develop a courteous & professional relationship with clients, co-workers and sub-contractors (must be a team player).
- Must be self-motivated and be able to work independently without prompting.
- Ability to work overtime and occasional weekends with varying workloads and deadlines.
- Have Technical degree or certification.
- Show past experience of having attended manufacture training classes for IT or Security Systems (any product / manufacture will qualify).
- Be able to pass background check.
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