Extenteam is currently looking for a Remote Administrative Assistant to undertake the following tasks:
- Maintain a positive attitude towards all customers, tenants, and vendors - including other team members.
- Run monthly reports - manage data from report
- Update AppFolio as data is received
- Respond to emails once data is received from tenant
- Work to support the Owner and her Direct Support / Implementer in their needs
- Create digital files and maintain spreadsheets.
- Maintain and Track Shared Calendar for daily Scheduling.
- Respond promptly, verbally and/or written to all customer inquiries, via phone, email, in person with proper grammar.
- Acknowledge/document/resolve customer complaints/issues.
- Keep accurate records of customer interactions, follow-up as needed.
QUALIFICATIONS/SKILLS:
- Knowledge of items associated with a home – general only—will work with dedicated maintenance professionals who will maintain properties, but an understanding of how a property works is helpful. (Rain Gutters, A/C, Garbage Disposal, Smoke Alarms, etc.)
- Must be computer efficient and fluent with Google Workspace (Gmail, Sheets, Calendar, etc)
- Must have AppFolio knowledge or experience.
- Must be comfortable in a fast-paced environment and able to adapt to and maintain focus with interruptions throughout your day.
- Must be a self-starter, follow instructions, and have the ability to communicate with office staff/management as requested.
- Accountability, dedication, and listening skills are required.
TECHNICAL REQUIREMENTS:
Internet speed minimum 30mbps
i5 8th Gen or higher
Windows 10 / MacOS Catalina or higher
Minimum of 8 GB RAM
Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
Back-ups in case of power or internet provider interruptions
Good headset and webcam (Preferably noise-canceling headset)
WHO WE ARE:
EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties.
WHAT WE DO:
We do support over 90 different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.
OUR CORE VALUES:
- OWN YOUR STUFF: We Own Our Stuff.
- WALK THE TALK: We Do What We Say We'll do.
- INTO THE WILD: We are Explorers.
- WORD AS BOND: Just Say It.
- ABOVE AND BEYOND: We Live Extenteam.
WHAT WE OFFER:
We offer our team members targeted development opportunities both on a professional and personal level. We also offer:
- Competitive Salary
- 13th Month Pay
- HMO
- Life Event Bonuses
- Preventive Mental Health Benefit
Job Type: Full-time
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