Responsibilities:
· Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in and English language in a timely matter.
· Help with any additional administrative tasks on the campaign.
· Learn and follow instructions, use standard operating procedures and call scripts, and FAQs as provided by management.
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· Ensure the Service Desk meets all SLA compliance requirements for the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members, and contributing improvements where possible.
· Being on time and available for given shifts
· Participation on all required training
· Substitution of other agents if needed.
· Giving immediate feedback in case of any difficulties or issues with the used program
Requirements:
· Knowledge and proficiency in both English and Portuguese
· 1 year experience in call/service center or in a similar customer service role
· Excellent written and spoken communication skills
· Proficiency in Microsoft Office Suite and Online applications
· Good organization and problem solving skills
Work Environment Requirements:
· Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
· USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
· Computer or Laptop with Windows operating system (Windows 8 or above)
· Broadband internet connection (mobile internet is not good enough to manage calls)
Job Types: Full-time, Permanent
Salary: From Php50,000.00 per month
Benefits:
- Flextime
- Work from home
Schedule:
- 8 hour shift
- Flextime
Supplemental pay types:
- Overtime pay
Experience:
- Customer Service: 1 year (Required)
Language:
- Portuguese (Required)
Expected Start Date: 07/31/2023
