This role will be a hybrid role between Project Management and Process/Operations management dependent on the most critical needs of the organization.
To succeed in this role you must have experience in:
- Define strategy, objectives, project scope, and business requirements for various new or enhanced projects in GCC arena and facilitate the successful rollout and adoption of new systems, processes, etc.
- Focus on internal business process and project focusing on PMO activities
- Build & support Smartsheet implementation and management
- Work cross-functionally with engineering, marketing, and product management to improve processes for support organization, product, and customer experience.
- Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement.
- Find opportunities to improve workflow and create supporting documentation for review by peers and managements
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Essential Skills:
- Strong experience with Smartsheet or Microsoft Planner +5 years administration. Experience setting up systems, workspaces, templates, and workflow
- PMP Certification
- 5 years experience working with Technical Support as an authority in technical support standard methodologies
- Familiar with Salesforce Service Cloud or similar CRM systems, Knowledge base systems, and Customer portals for case management.
- Ability to drive and create PMO processes
- Experience working with budgets and headcounts
- Experience in developing programs and processes that directly create customer satisfaction and loyalty.
- A strong leader who is highly energetic and a motivated standout colleague.
Desired Qualifications:
- With 5+ years of related industry experience.
- Self-starter with the ability to handle multiple tasks and priorities simultaneously.
- Strong verbal/written communication skills, including the ability to effectively communicate with both business and technical teams.
- Proficient at identifying areas for improvement in processes, tools, and techniques and the ability to follow through on implementing these improvements.
- Strong attention to detail and excellent problem-solving skills.
- Ability to understand and apply technical concepts.
- Collaborate and Lead Advanced Support Initiatives.
- Demonstrated ability to work as a standout colleague and enjoys collaboration.
- Demonstrated ability to lead projects and team members.
- Demonstrated excellence in troubleshooting and analysis skills.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
- Flexible work arrangement (Hybrid Setup)
- Amenable to report both in Cubao or Ortigas site
- Comprehensive HMO package (medical and dental)
- Personal Time Off Leaves
- Performance Incentive
- Employee Assistance and Wellness Programs
Job Types: Full-time, Permanent
Salary: Php50,000.00 - Php80,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends
Supplemental pay types:
- 13th month salary
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Education:
- Bachelor's (Preferred)
Experience:
- Technical Support: 5 years (Required)
- Project Manager: 5 years (Required)
- B2B sales: 3 years (Required)
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