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Technology Support Specialist will be responsible to provide Tier 1-3 Tech Support via chat or email for multiple technology platforms. Candidate must have experience in troubleshooting technology issues, replicating issues, and resolving issues.
Compensation:$6,000 - $9,000 yearly
Responsibilities:- High Output & Quick Turnaround
- Customer Service Mindset
- Ability to work in a fast-paced environment
- Troubleshooting and resolving product-related issues
- Ability to navigate products using internal training documents and articles
- Preferred previous customer service experience through a ticketing system or Email interface
- Preferred tech support and troubleshooting experience in a remote position
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Being able to work independently
- Ability to read through problems to resolve issues
- Previous experience in tech support
- Ability to troubleshoot
- High-speed internet
- Good written and verbal communication
- Attention to detail and good problem-solving skills
- Microsoft Office & Excel experience
We are a support service company providing services such as tech support, digital marketing, appointment setting, recruiting, and admin support to our clients
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